Arlene R. Thayer

Executive Vice President, Chief Operating Officer

Background & Experience

Arlene Thayer, Executive Vice President and Chief Operating Officer, joined the firm in 2003 and has over 14 years of industry experience. She creates the necessary people systems crucial to effectively grow the organization and to ensure both financial strength and operating efficiency. As a member of the executive team, Arlene works to promote a success-oriented and accountable environment. Providing leadership and management, she ensures that the firm stays the course towards achieving its strategic objectives.


University of Delaware, Bachelor of Arts

Areas of Specialization

Arlene provides a full range of services to the firm including:

  • Board of Directors level of leadership
  • Strategic planning & long range forecasting
  • P&L oversight, financial performance, and profit enhancement
  • Strong diplomacy, communications abilities in challenging situations, and building teamwork
  • Succession planning

Professional Designations

  • Association-certified Accredited Administrator in Accounting Practice Management (AAAPM)


  • Executive Management Award, SmartCEO Magazine, 2014
  • Smart COO of the Year at CXO Awards, SmartCEO Magazine, 2012
  • YWCA Leadership Award, YWCA of Greater Baltimore, 2010
  • ACE Award, CPA Practice Management Forum, Association for Accounting Administration, 2006
  • Practice Innovation Award, Practical Accountant Magazine, 2005, 2007

Professional Affiliations and Civic Involvement

  • American Institute of Certified Public Accountants (AICPA), Associate Member
  • Association of Accounting Administrators, Baltimore Chapter, Past President
  • Association for Accounting Marketing (AAM), Member
  • Better Business Bureau, Board of Directors
  • Network 2000, Recruiting Committee Member
  • The Center Club, Women’s Leadership Committee