Background & Experience

Arlene Thayer, Executive Vice President and Chief Operating Officer, joined the firm in 2003 and has over 14 years of industry experience. She creates the necessary people systems crucial to effectively grow the organization and to ensure both financial strength and operating efficiency. As a member of the executive team, Arlene works to promote a success-oriented and accountable environment. Providing leadership and management, she ensures that the firm stays the course towards achieving its strategic objectives.

Education

University of Delaware, Bachelor of Arts

Areas of Specialization

Arlene provides a full range of services to the firm including:

  • Board of Directors level of leadership
  • Strategic planning & long range forecasting
  • P&L oversight, financial performance, and profit enhancement
  • Strong diplomacy, communications abilities in challenging situations, and building teamwork
  • Succession planning

Professional Designations

  • Public Accounting Firm Manager (PAFM)

Awards

  • Maryland's Top 100 Women, Daily Record, 2019
  • Executive Management Award, SmartCEO Magazine, 2014
  • Smart COO of the Year at CXO Awards, SmartCEO Magazine, 2012
  • YWCA Leadership Award, YWCA of Greater Baltimore, 2010
  • ACE Award, CPA Practice Management Forum, Association for Accounting Administration, 2006
  • Practice Innovation Award, Practical Accountant Magazine, 2005, 2007

Professional Affiliations and Civic Involvement

  • American Institute of Certified Public Accountants (AICPA), Associate Member
  • Association of Accounting Administrators, Baltimore Chapter, Past President
  • Better Business Bureau, Board of Directors
  • Executive Alliance, Mentor
  • Susquehanna Valley Community Mental Health Services, Board President